Terms and conditions

In general

These Terms and Conditions of Sale govern the offer and sale of products distributed online through the website www.eoshelicopter.ch (site).

The products purchased on the site are offered and sold by Eos Helicopter Academy Sagl, CH-6527 Lodrino, which is the only counterparty of the user who is willing to purchase one or more products through the site, and is therefore also the subject to whom the user directs his order and the subject who assumes the contractual obligations towards the user.

Orders:

Your orders are not subject to minimum or maximum quantity limitations and the products are offered within the limits of our availability, stocks and supplies.

At the time of ordering, the presumed delivery date is that indicated on the home page or on the shop page.

The ordering of products is carried out in stages:

  • Choice of products and quantities in the "Order online" section and "Add to basket" or "Add to cart" button
  • Viewing the "View Cart" or "View Basket" page which includes all products and quantities ordered
  • "Proceed to checkout", send to the page for data collection, payment and shipping methods
  • Place Order is the final button with which the order is completed

After confirmation of payment, the order can no longer be canceled or modified.

Order confirmation

Upon receipt of the order, Eos Helicopter Academy will immediately send you to the email address indicated in the ordering phases, a confirmation of receipt of the order with summarized the products ordered, the details for the withdrawal of the order and the payment method chosen.

Should Eos Helicopter Academy not be able to fulfill an order or if there is no availability of the products ordered, it will notify you as soon as possible so that we can possibly proceed with the supply of alternative products.

Product prices

The prices of the products that can be ordered online are ONLY those indicated on the website on the date the order is placed. All prices shown include VAT. The total amount of VAT is indicated in the order summary.

Eos Helicopter Academy reserves the right to change prices at any time and without notice, it being understood that the price charged to the user will be that indicated on the site at the time of purchase.

Discount coupons and promotional codes

To benefit from discounts and / or offers featuring Promotional Codes issued by Eos Helicopter Academy, when ordering online you must proceed as follows:

  • Type the promotional code in the appropriate box
  • Validate the promotional code with the "Apply Promotional Code" button

The codes are valid only for the products and / or periods indicated. Promotional codes are non-refundable.

The online order will NOT be canceled or updated if you have forgotten to enter any promotional code before the final validation of the order.

Payment of orders

Eos Helicopter Academy accepts only one of the following payment methods:

  • In advance by Bank credit to our bank account, according to the instructions provided by email upon order confirmation
  • In advance by credit card
  • Cash or credit/debit card via SumUp on delivery/collection

In the case of cash on delivery, we kindly ask you to prepare the money with the total amount of the order closest to the total to be paid as we do not have a large cash available.

Payment by credit cards

Eos Helicopter Academy will debit the total amount due by the user on the day of purchase of the products or on the working day following the delivery of the products.

Confidential credit card data (card number, holder, expiration date, security code) are encrypted and transmitted directly to the payment manager. Eos Helicopter Academy does not store the data of the credit card used by the user for payment.

Pickup on site

We prepare your order on time. We therefore ask you to arrive on time for collection at our office. Any delays in collection, not attributable to our responsibility, are not grounds for canceling the order.

The contribution to delivery costs is calculated according to the shipping area of the order. This contribution is reported before the customer confirms the order.

Home shipments

Home delivery is possible by paying a fixed fee of CHF 15.- to cover our postal delivery costs.

We will ship the ordered products to the address you provided us with upon order confirmation and by normal courier. Delivery takes place only from the date indicated on the website and, probably, with pre-order windows of 2 months each.

Delays in delivery times not attributable to the responsibility of Eos Helicopter Academy are in no case a reason for canceling the order.

Acceptance of the ordered products

Any damage to the packaging, mismatched products, the incorrect quantity of products ordered or the information provided must be contested at the time of collection / delivery.

The lack of these indications corresponds to confirmation of correspondence and the integrity of the product / products ordered and of the delivery.

Registration on the Site

The user has the possibility to register for free on the site. Registration can be done by checking the appropriate box on the page where personal information is requested for billing and delivery, before confirming the order.

Registration will activate the opening of a personal account called "Your account" and allows the registered user to:

  • save and modify your data for subsequent orders
  • view the history and information relating to your orders
  • modify your personal data
  • change your login credentials
  • take advantage of dedicated services, discounts and promotions that may be activated from time to time

The registration and access credentials will be sent by email to the address indicated at the time of the order. These must be stored with extreme care and attention. They can only be used by the user and cannot be transferred to third parties.

The Registered User undertakes to keep them secret and to ensure that no one has access to them. He also undertakes to immediately inform Eos Helicopter Academy by contacting it by phone or by email, in the event that I suspect it or in the event that it becomes aware of an improper use of the same.

The Registered User guarantees that the personal information provided during the registration procedure on the site is complete and true and undertakes to hold Eos Helicopter Academy harmless and indemnified from any damage, compensation obligation and / or sanction deriving from and / or in any way. linked to the violation by the user of the rules on registration to the site or on the conservation of registration credentials.

Cancellation of a Registered User

The Registered user can ask Eos Helicopter Academy to cancel his personal account on the site.

For its part, Eos Helicopter Academy reserves the right to block the purchase functions or delete the user account from the site of those users who are in default, without any obligation to communicate.

Customer assistance and complaints

It is always possible to request information, send communications, request assistance or submit complaints by contacting Eos Helicopter Academy in the following ways:

  • by e-mail, at info@eoshelicopter.ch
    by phone, on +41 76 453 33 70 during opening hours
    By mail, to the address: Eos Helicopter Academy - Centro aereonautico Lodrino, Via Aeroporto 16 - CH-6527 Lodrino
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